We aim to deliver all mainland UK standard orders in up to 4 working days. However, sometimes during sale periods or other busy periods, deliveries may take longer. If you have not received your delivery within 7 working days, please contact our Customer Services department.
Standard deliveries to Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive. We aim to deliver standard orders in up to 4 working days to Northern Ireland and 5-8 working days to the Highlands and Islands and AB postcodes. During busy periods, please allow up to 7 working days for delivery to Northern Ireland and 10 working days for delivery to the Highlands and Islands. Our couriers typically deliver Monday to Friday, 7:30am - 6pm. Please note Saturday and Sunday are not classed as working days for standard deliveries. Saturday delivery is available on our nominated day delivery service.
If you’re not in when our couriers first try to deliver and they cannot find a safe place to leave your parcel, they will leave a delivery attempt card. Please follow the instructions on the card left by the courier to arrange redelivery or collection of your order. If you would like to specify a safe place or a particular neighbour for your parcel to be left with, please contact us with your instructions upon purchase. Please allow 7 working days before querying your order.
We aim to deliver all main land UK next day delivery orders on the following day after your purchase, if purchased before 3pm, orders after 3pm will be dispatched the next available postal working day. Next working day delivery is available for orders placed before 3pm Monday - Thursday, Deliveries to Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive and will not arrive on your nominated day. Deliveries to these areas will arrive within seven working days after the date nominated at the checkout. If you decide to have your parcel delivered to an alternative address, we may be able to change it provided the new address is within the same local area as the original address, although this service is not guaranteed. If you are not in when the courier initially tries to deliver your parcel and they cannot find a safe location to leave the package, they will leave a card explaining that there was an unsuccessful attempt to deliver the parcel. Please follow the instructions on the card left by the courier to arrange redelivery or collection of your order
Our couriers typically deliver Monday to Friday, 07:30am - 6pm. Please note Saturday and Sunday are not classed as working days for standard deliveries. Saturday delivery is available on our nominated day delivery service.
Please note that we are unable to change a residential address to a business delivery address once the order has been dispatched.
Please allow an extra working day for standard deliveries. Please note bank holidays will not be available as delivery days for nominated day delivery. All times quoted are Greenwich Mean Time (GMT) or British Summer Time (BST) (as applicable).